WARRANTY CUSTOM DESKTOP PCs

30 DAY UPGRADE WARRANTY

Should you receive your CUSTOM PC or CUSTOM LAPTOP and you want to make any change ( excludes case ) such as extra memory , hdds , ssds , etc we will collect your PC and perform the upgrade for the cost of the extra components only. If there are components which need to be returned to complete the upgrade then we will credit you the amount charged for the component when purchased against the upgrade component. There will be no collection , return or labour charge within 30 days of you having received your new custom pc. You must inform us in writing by email before the end of the 30 days period quoting your order number and the upgrade you require. AIO Liquid Coolers and PC Cases are excluded from the 30 DAY UPGRADE WARRANTY.

90 DAY UPGRADE WARRANTY

Should you want to upgrade your CUSTOM PC within 90 Days of receipt we can collect your PC ( and return ) for a fee of €49.99. You can upgrade memory and other components without paying a labour charge for the installation of the upgrade components and we will allow a trade in of any returned components related to the upgrade at up to 75% of their original value. The only exception to the upgrade warranty is AIO Liquid Coolers and PC Cases.

1 YEAR COLLECT & RETURN WARRANTY

Our Custom PCs come with a 1 year collect & return warranty which means should there be any hardware failure within 1 year from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as is customer induced damage or damage from misuse which includes for example over-clocking or damage caused from opening the PC , etc. Please note that some hardware components such as motherboard and memory as well as ssds may have a longer warranty and if this is the case the return will be treated as a component return under warranty. There would be a charge for collection and return of the pc outside the 1 year warranty period which is based on the destination and collection country.

2 YEAR COLLECT & RETURN WARRANTY

Our Custom PCs can come with a 2 year collect & return warranty which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as is customer induced damage or damage from misuse which includes for example over-clocking or damage caused from opening the PC , etc.

3 YEAR COLLECT & RETURN WARRANTY

As on option on our Custom PCs and LAPTOPS a 3 year collect & return warranty can be added for an additional cost which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return, and in year 3 of your warranty we will include Collection & Return as well as a Zero Labour Fee Promise , Hardware may not be covered in year 3 however we will always verify this with the manufacturer. Software is excluded from the warranty, as is customer induced damage or damage from misuse which includes for example over-clocking or damage caused from opening the PC , etc.. Please note that certain components are excluded by their respective manufacturers from the 3rd year of the of the warranty however if this is the case then we will supply the component for cost price and fit under warranty which means no labour costs.

COMPONENT & ACCESSORY WARRANTY

Components and Accessories are covered by their respective manufacturers warranty and you should always contact the manufacturers support first. We are however , always here to help, and if you need help or advice please contact our support. Most Manufacturers have returns procedures in place and do not allow us to accept their returns. We cannot accept most components or accessories for return after 30 days from date of purchase however we will always endeavour to assist our customers and we will contact the manufacturer on our customers behalf. If you need to know which manufacturers offer direct support and which do not then please contact our support staff and we will get the information for you. We can also offer advise when warranty is refused by the manufacturer or if you need advice on whether an item is covered by warranty. Customer induced damage for example bent pins on cpus or motherboards or thermal paste on cpu sockets is not covered by warranty nor is physical or accidental damage. When we are dealing with a manufacturer or their agent in relation to a customers component return we are acting on behalf our customer and in the interest of our customer and we will not provide our own technical reports or findings unless requested to do so by our customer. Our customers are welcome to return components to us at anytime during the warranty period however the manufacturer may not accept the return from ourselves which is why we may ask the customer to contact the manufacturer to complete the return and to speak to the support at the manufacturer. In most cases the manufacturers support and returns offer a quicker service than returning to ourselves first however we can always accept the return and provide a technical report to give our customer our opinion as to whether the manufacturer will accept a return under warranty. If a component comes with Extended or Lifetime Warranty from the Manufacturer is it expected by them that you the customer will register your purchase with them to avail of the extended of lifetime warranty so we recommend you do this as soon as you receive your order as not to forget. Manufactuers have the right to refuse warranty and unfortunately they have the last word on the warranty but we will always fight for our customers rights. We do ask customers to be honest and truthful as this will allow us the best opportunity to get the right solution from the manufacturer always. Manufacturers are always suspicious of components handled by home pc builders as they have been opened and handled outside of a professional envirnoment so this is one of the first things manufacturers look at when a component is returned with overclocking being the second item they look for. If a processor , memory or graphics card has been over clocked most if not all manufactures will be able to confirm this as there is a logic gateway which is opened once the component goes beyond a certain level and this does not close and cannot be closed so if open the manufacturer knows the component was overclocked ( this is a simple explanation to the logic gateway only ) so if a component has been overclocked it is best to admit this from the beginning as not providing this detail and it being found is likely to be met by the manufacturer voiding the warranty once they confirm the overclocking took place were as if the overclocking was known about they will on most occasions look past this and look for the reason why the component failed and if the failure was not related to the overclocking most manufacturers will have no issues with covering the warranty however there are expections to this with Intel and AMD who always void warranty were overclocking has taken place so if you overclock a processor you immedietly void your warranty and this is beyond our control. We will always provide information which is the best interest of our customers but it is important that we have the correct and truthful information as without this it is impossible for us to fight for our customer against a manufacturer. We have good relations with almost all of the main manufacturers and our technicians speak with many of the technicians who deal with testing at the manufacturers so we have the means to get information which may be beyond that of a customer placing a return.

We are here to always help and provide assistance to our customers and were there is an issue with obtaining warranty from the manufacturer we will always keep the customer informed and provide them with the information we receive from the manufacturer. We will provide accurate information to allow our customers to make the best decisions when it comes to out of warranty components or components where the manufacturer or we have refused warranty.

DHL DELIVERY ACROSS IRELAND AND EUROPE

Our Delivery Partners DHL offer a premium delivery service to homes and businesses across Ireland with a 1-2 day service that covers the Republic of Ireland and Northern Ireland. Once and order ships we will send a tracking number so our customers can track their delivery. In Ireland we may also use AN POST for smaller items if we believe this will get a delivery to a customer quicker but this is only for parcels under 10KG.

The DHL Shipping Costs are €14.99 for Orders Under €500 with FREE SHIPPING for Orders Over €500

DHL Premium Provide our delivery service to Spain , Portugal , Netherlands and Germany to home and business customers. The delivery time is 4-8 business days to each country and tracking is provided once the order ships. Larger items such as monitors and PC Cases can take the longest to arrive due to the weight and size of these parcels. 

The DHL EU Shipping Costs are €14.99 for Orders Under €500 with FREE SHIPPING for Orders Over €500

Delivery Times are Estimates Only. DHL are one of Europes premier Delivery companies and offer a service which is first class. We use DHL as we know DHL will collect from ourselves and DHL will deliver to our customer in each country with no third parties involved which eliminates potential lost orders and damaged orders. All EU deliveries are carried our by Road Freight to ensure a fast and reliable service which is why delivery times vary based on the distance from the fulfillment centre.

DURING BUSY PERIODS WE MAY SHIP SMALLER PARCELS WITH AN POST WITHIN IRELAND

CUSTOM DESKTOP PCs & LAPTOPS

Custom Desktop PCs and Laptops can take up to 12 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 7 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 12 business days after your order has been placed. All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

PRE-CONFIGURED DESKTOP PCs & LAPTOPS

Pre-Configured Custom Desktop PCs and Laptops can take up to 7 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 5 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 7 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

NEXT DAY DELIVERY DESKTOP PCs & LAPTOPS

Next Day Custom Desktop PCs and Laptops are Prebuilt and Shipped from stock and should ship within 24 hours of the order being placed. You will receive an order confirmation email with tracking information when your order ships. If you need an order update please log into your account or read your order confirmation email. If you have not received your order within 5 business days please contact us.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

PC COMPONENT & ACCESSORIES ORDERS

We endeavour to ship component orders quickly but please understand that the bulk of our stock is stored at our logistics facility in Germany so when an order is placed the goods are then shipped to Ireland at the end of each evening which can take 1-5 days depending on the items being ordered. Monitors and large items can only be shipped by Roadfreight to Ireland which means monitors will always take no less than 5 days to arrive with us here in Ireland. We do not offer next day delivery on components to customers in Ireland and delivery on components is estimated at 3-7 business days on average and for larger items 6-9 business days. We do not delay and we will always do our best to ship orders as quickly as possible but sometimes living on an island like Ireland can create unforeseen delays for example bed weather can at times add to the delivery times and sometimes the bank holidays in Ireland differ to those in Germany and Europe which can also add to the delivery times. If we are aware of a delay we do try to reach out to the customer to explain the delay and why it has happened and if possible offer an alternative option if the delay is related to stock availability. If the delay is related however to weather or holidays there is very little we can do expect wait. We try to avoid shipping direct from our German warehouse to customers in Ireland however on occasions with delayed orders we can do this to limit the delay. 

Component Orders to Spain , Portugal and Germany are shipped direct from our fulfillment centre in Germany to homes and businesses in each country by Roadfreight with delivery times varying for each country. Spain and Portugal the delivery time is 4-6 business days with the delivery time in Germany being 2-3 business days.

MONITORS & PC CASES TO IRELAND

Larger items such as monitors and pc case being shipped to Ireland can take the longest to arrive with an estimated delivery time of approximately 8 days. This is due to the weight and size of these items. On most occasions these items are shipped into Ireland on pallets however as pallets do not arrive every day into Ireland and also as pallets are subject to longer delivery times the delivery times for pc cases and monitors can be longer than other components. We do our best to get all products delivered as quickly as possible including monitors and pc cases and often the delivery will happen quicker than the estimated time but we cannot always make this promise especially around busy periods such as Christmas for example. If you need any information on delivery times please click the contact link on this page and our staf we do their best to assist.

PAYMENT OPTIONS

We do not store payment information within our business or on our servers and we do not have access to for example the credit card numbers which ensures the safety of our customers financial information. We are PCI Compliant and no card or payment information is stored physically or online. We take the security of our customers payment details seriously and we have procedures in place to ensure we offer protection above what is reuquired by Eu legislation.

We offer multiple payment options with both online and offline methods available. If you need assistance please email SALES@GAMEFORCE.IE or click the contact link on the right of this page.

REVOLUT 

DEBIT & CREDIT CARDS

Pay using the Revolut Payment Gateway with your Revolut Account for Direct Payments without your Revolut Debit or Credit Card and Earn Revolut Points or Pay with your Revolut Debit or Credit Card. You can also use Revolut Buy Now Pay Later to Split Your Payments over up to 3 Months using their Split Payment Options which you apply from within your Revolut Account and this has a fixed fee of 1.65% per transaction. Revolut also offer the option to paying using a Revolut Credit or Debit Card to make a larger purchase and then turn the purchase into as 12 month Instalment plan which allows you to pay for larger items over 12 months. You can find more information on this from within your Revolut Account.

You can also pay using Revolut tags direct to Gameforce using @gamefom4gw from your Revolut Account. Please use your order number as the reference. Payments made will be credited to your account usually within minutes during business hours.

Debit & Credit Cards Issued by Bank of Ireland , Allied Irish Bank , PTSB and other Bank can also be used to Checkout and Pay using the Revolut Payment Gateway by simply selecting Guest Checkout when entering your card details. The Revolut Checkout is a modern , easy to use Check for both customers who bank with Revolut and for customers who bank elsewhere and offers paramount security features and fast order processing with most orders completing the payment security stage in less than 24 hours. Refunds and Credits using the Revolut Payment Gateway are also considerably faster than traditional Bank Merchant Gateways with Revolut Customers receiving Refunds and Credits almost instant and non Revolut Debit and Credit Card holders receiving credits and refunds within 4-7 days depending on how fast their bank release the funds back to their account. 

PLEASE NOTE WE DO NOT OFFER FINANCE OPTIONS AND FOR MORE INFORMATION ON THIS PLEASE VISIT OUR VULNERABLE CUSTOMER CHARTER 

DEBIT & CREDIT CARDS

SECURE ONLINE PAYMENTS 3DS

Secure checkout options for DEBIT & CREDIT CARDS offering a quick and easy checkout . It also offers Security Including SCA and 3D SECURE to ensure the safest possible online transaction. All transaction are processed on the merchant companies servers with no card numbers or information except the customers details stored on our server which ensures the safety of the card information being provided when checking out. We have a zero tolerance policy for payment fraud and our staff have experience in protecting our customers valuable information. We do not share information with third parites and we do not store payment information.

BANK TRANSFER - OFFLINE METHOD

Bank Transfer or Bank Payment is an OFFLINE payment method primarily used by business customers for larger transactions. Orders are not processed until payment is received and when sending the payment through your bank please ensure you use your order number as the reference. We bank with Bank of Ireland with transfer usually same day or next day depending on the sending bank. If you do not receive a processing email confirming we have received payment within 24 hours please email SALES@GAMEFORCE.IE and we will check to see if we have received your payment. 

PAYPAL - DEBIT , CREDIT CARD & PAYPAL ACCOUNT

The PayPal Checkout option allows customers to use their PayPal account to checkout. Due to the lack of security checking out with PayPal may require additional security steps to be completed before an order can be completed. If you choose PayPal as a checkout option your order may be delayed. Unfortunately address verification is required before we can ship and order and we also require a mobile phone number and we may have to contact you to get these delaying your order if they are not provided by PayPal. Information entered on the PayPal site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted on secure servers in the EU. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

GOOGLE & APPLE WALLETS

Easily Checkout using your Payment Wallets saving time and effort and streamlining the Checkout process. Our Checkout is integrated with multiple payment wallets and if you need help or find your wallet is not integrated let us know and we will see if we can add your wallet version. Using Wallets allow payments using cards we would not normally support which adds extra flexibility to our checkout and gives our customers many more payment options.